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Owned and operated by Retreat n Restore, our team is ready to answer your questions about massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like massage chairs, infrared saunas, and cold plunges may require freight delivery, and our team will keep you updated with tracking details throughout the process.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have any trouble locating your tracking details, just send us an email and we will look it up for you.
What is your return policy?
We offer 30-Day Returns on eligible items. Because our wellness products vary in size and type, please review our Return Policy page for specific details on how to initiate a return and what conditions apply.
Can I exchange a product for a different model?
We are happy to help you find the right fit. If you would like to exchange a massage chair, red light therapy panel, or another product, contact our team within 30 days and we will walk you through the exchange process as outlined in our Return Policy.
How do I choose the right massage chair or sauna for my space?
Every space is different, so we recommend checking the product dimensions listed on each product page and measuring your intended area beforehand. Our team can also help you compare models and features to make sure you find the best match for your room layout and wellness goals.
Do your red light therapy panels and cold plunges require special setup?
Most of our red light therapy panels are designed for simple, plug-and-play use with standard outlets. Cold plunges may need access to a water source and a dedicated spot in your home or yard, and each product page includes detailed setup guidance.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
If a product is not the right fit, our 30-Day Returns policy gives you time to make it right.
